Return & Damage Policy
Effective Date: August 24, 2026
At Eleonore Home, we carefully inspect and prepare every order before it leaves us. Because of the nature of our products, we do not accept returns or exchanges unless we have shipped the wrong product or the item is damaged when delivered.
1. When We Accept a Return
We will accept a return only if:
- You received a product different from the one you ordered
- The product was delivered damaged
We do not accept returns or exchanges for change of mind, incorrect selection, color preference, size preference, or any other reason once the correct product has been delivered in good condition.
2. Damaged Products
All products must be inspected at the time of delivery. If you notice any damage, you must:
- Inspect the item before accepting the delivery
- Take clear photographs showing the damage
- Report the damage to Eleonore Home immediately
- Provide your order details and photographs as proof of the damage
Damage claims cannot be accepted if the product was not inspected at the time of delivery or if photographic evidence of the damage is not available. Once the delivery has been accepted without any damage being reported, the product will be considered to have been received in good condition.
3. Incorrect Products
4. Eligible Returns
If a return is approved, we will provide instructions on how the product should be returned or collected. Products should not be returned without prior approval from Eleonore Home. The returned product must include all original parts, accessories, and packaging unless this is not possible because of the reported damage.
5. Replacement or Refund
For an approved claim involving a damaged or incorrect product, Eleonore Home may, depending on the circumstances:
- Replace the product
- Exchange it for the correct product
- Repair the product where appropriate
- Issue a refund if a suitable replacement cannot be provided
Any refund will normally be made using the original payment method.
6. Natural Product Variations
Some Eleonore Home products may have natural variations in color, texture, pattern, finish, or other characteristics. Minor variations that are part of the nature, materials, or craftsmanship of the product are not considered defects or damage and are not eligible for return.
7. Contact Us
If you receive an incorrect or damaged product, please contact Eleonore Home using the contact information provided on our website and include your order details and, where applicable, clear photographs of the damage.
