Terms & Conditions
Effective Date: August 24, 2026
These Terms & Conditions govern your use of the Eleonore Home website and any purchases made through it. By accessing the website or placing an order, you agree to these terms.
1. About Eleonore Home
2. Using Our Website
You may use our website for lawful personal use and to browse or purchase our products. You may not:
- Use the website for unlawful, fraudulent, or harmful activities
- Attempt to gain unauthorized access to the website or its systems
- Introduce viruses, malicious software, or other harmful technology
- Copy or commercially use our website content without permission
- Interfere with the normal operation or security of the website
3. Products and Availability
4. Pricing
5. Orders
Placing an order does not automatically mean that we have accepted it. We reserve the right to refuse or cancel an order where necessary, including in cases of:
- Product unavailability
- Incorrect pricing or product information
- Payment problems
- Suspected fraud
- Delivery restrictions
- Technical or system errors
If payment has already been collected for an order we cancel, the applicable amount will be refunded.
6. Payment
Payment must be made using one of the payment methods available on the website. Payments may be processed by third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
7. Delivery
We ship our products within the Greater Amman Governorate only. If you would like to order products beyond this geographic area, please contact us to discuss other delivery arrangements.
Delivery times shown on the website or provided during the ordering process are estimates unless expressly stated otherwise. We will make reasonable efforts to deliver orders within the estimated timeframe, but delays may occur due to circumstances outside our control. You are responsible for providing complete and accurate delivery information.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are subject to the Eleonore Home return and refund policy in effect at the time of purchase. Please review our Return Policy before completing your purchase.
9. Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact Eleonore Home as soon as reasonably possible and provide the relevant order details. We may request photographs or other information to help us review the issue and determine the appropriate resolution.
10. Intellectual Property
The Eleonore Home name, logo, website design, photographs, product images, graphics, text, and other website content are owned by or licensed to Eleonore Home unless otherwise stated. You may not reproduce, modify, distribute, publish, or commercially use this content without prior written permission.
11. Third-Party Links and Services
Our website may include links to websites or services operated by third parties. Eleonore Home is not responsible for the availability, content, security, products, services, or policies of third-party websites.
12. Limitation of Liability
To the extent permitted by applicable law, Eleonore Home will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of our products. Nothing in these Terms & Conditions excludes or limits any rights or liability that cannot legally be excluded or limited.
13. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Any revised version will be posted on this page with an updated effective date. The terms in effect when you place an order will generally apply to that purchase.
15. Governing Law
These Terms & Conditions are governed by the laws applicable to Eleonore Home’s place of business, unless mandatory consumer protection laws provide otherwise.
16. Contact Us
If you have questions about these Terms & Conditions, an order, or our products, please contact Eleonore Home using the contact information provided on our website.
